The Kyota Genki M380 massage chair is a full-featured massage chair with a 360 degree, four-node massage mechanism that travels from your neck to your glutes. It also has an intelligent voice command plus control, auto programs, and chromotherapy lights. The Genki has all of the key features to have a relaxing head-to-toe whole body massage in just minutes.
Specifications
Dimensions
| Overall Dimensions (H × W × D, Inches) |
4 30 W × 57 D |
| Height (inches) |
40 |
| Width (inches) |
30 |
| Depth (inches) |
57 |
Specifications
Specifications
| Color Category |
Black |
| Brand |
Kyota |
Shipping & Returns
Shipping
- Free Shipping: We offer free standard shipping to eligible customers in California and Nevada.
- Processing Time: In-stock items typically ship within 1–3 business days. Custom or special-order items may require additional processing time.
- Transit Time: Small parcel shipments typically take 1–7 business days. Truck freight deliveries typically take 3–10 business days.
- Tracking: Tracking information is provided after your order has shipped.
- Delivery: Small parcel shipments may be delivered without a signature at the carrier's discretion. Truck freight deliveries are generally appointment-based and include Threshold delivery unless another service level has been arranged.
- Damage on Delivery: Please note any visible damage with the delivery driver and contact us promptly. If damage is discovered after delivery, notify us within 5 days and retain all original packaging.
Returns & Cancellations
- Return Window: Eligible returns must be requested within 30 days of delivery.
- Condition: Returned merchandise must be new, unused, unassembled, and in its original packaging.
- Return Authorization: A Return Merchandise Authorization (RMA) is required before returning merchandise. Once issued, the RMA is valid for 14 days.
- Fees: Eligible returns are subject to a 20% restocking fee. Return shipping costs are the customer's responsibility. Original delivery and shipping charges are nonrefundable. For orders originally shipped under a "Free Shipping" promotion, the actual outbound shipping cost may be deducted from the refund.
- Refunds: Approved refunds are issued to the original form of payment within 2 business days after the returned merchandise has been received and approved in acceptable condition. Additional processing time may be required by your bank or payment provider.
- Cancellations: Orders may be cancelled only if the cancellation is approved before the order has shipped or entered production. Once an order has shipped or a tracking number has been processed, cancellation is no longer available.
Exclusions
- Custom-made and special-order products are non-returnable.
- Closeout, discontinued, surplus, and assembled merchandise are non-returnable.
- Bedding products, including mattresses, mattress toppers, pillows, sheets, linens, comforters, and similar bedding products, are non-returnable.
- Products specifically identified as non-returnable on the product page are excluded.
- Products from Holland Bar Stools, Lloyd Flanders, and Homelegance are non-returnable.
For complete terms and instructions, please review our Return Policy.
Warranty & Care
All products sold on this site are covered by the
limited warranty provided by the manufacturer.
Warranty terms vary by brand and product. In general, manufacturer warranties
cover defects in materials and workmanship under
normal residential use for a limited period.
- Warranties are non-transferable and apply only to the original purchaser.
-
Coverage excludes normal wear and tear; misuse, abuse, or negligence; improper assembly,
installation, or maintenance; unauthorized modifications or repairs; damage from accidents,
freight, or handling; products used in commercial, rental, or institutional settings; and items
sold “as-is” or as floor models.
-
Warranty service, parts replacement, or repairs are provided at the
manufacturer’s discretion. If an identical part or product is unavailable,
a comparable substitute may be offered.
- Some manufacturers exclude shipping, labor, inspection, and/or packaging costs from coverage.
How to File a Warranty Claim
- Review the warranty terms on the manufacturer’s website for your item.
- Submit your claim directly to the manufacturer and follow their process.
- Have your proof of purchase (sales receipt or invoice) and any requested photos or details ready.
For brand-specific warranty details or contact information, please visit the applicable manufacturer’s
website or customer service page.
This page summarizes general manufacturer warranty practices for convenience only and does not modify or replace any manufacturer’s written warranty. Rights vary by brand and by state.