RETURNS AND CANCELLATIONS
What is the return policy?
California Furniture Store accepts returns on eligible merchandise when a return is requested within 30 days of delivery. Please carefully review product eligibility before placing your order, as certain products, special orders, and products from certain manufacturers are not returnable.
Merchandise must be new, unused, unassembled, and in its original packaging to be eligible for return. Eligible returns are subject to a 20% restocking fee.
Original delivery and shipping charges are nonrefundable. You are responsible for the cost of returning merchandise. For orders originally shipped under a "Free Shipping" promotion, the actual outbound shipping cost incurred to deliver the merchandise may also be deducted from your refund.
Before returning any merchandise, you must contact California Furniture Store Customer Service to request a Return Merchandise Authorization (RMA) number and return instructions. Merchandise returned without prior authorization may not be accepted.
Once issued, the RMA is valid for 14 days. The merchandise must be shipped back within this 14-day period according to the return instructions provided.
Returned merchandise must be properly repackaged in its original packaging. Assembled merchandise cannot be returned. Please provide us with the tracking number for your return shipment. You are responsible for properly packaging and insuring the returned merchandise and for clearly displaying the RMA number on the shipping carton(s).
Merchandise must be returned to the address provided in the return instructions. Do not return merchandise to the California Furniture Store office.
Non-Returnable Merchandise
The following merchandise is not eligible for return:
- Custom-made or special-order products, including products ordered with specific fabrics, finishes, colors, sizes, or other custom options
- Closeout, discontinued, and surplus merchandise
- Assembled merchandise
- Bedding products, including mattresses, mattress toppers, pillows, sheets, linens, comforters, and similar bedding products
- Products specifically identified as non-returnable on the product page
- Products from Holland Bar Stools, Lloyd Flanders, and Homelegance
If I return my order and paid by credit card, what happens next?
After the returned merchandise has been received and its condition has been inspected and approved, we will process the applicable refund.
The refund will be reduced by the 20% restocking fee, return shipping charges, and nonrefundable outbound shipping charges. For orders originally shipped with free shipping, the actual outbound shipping cost incurred to deliver the merchandise may be deducted from the refund.
Refunds will be issued to the original form of payment used for the purchase.
Refund Policy
For eligible returned merchandise, refunds will generally be processed within 2 business days after we receive confirmation that the merchandise has been returned and approved in acceptable condition.
For eligible cancelled orders that have not shipped, refunds will generally be processed within 2 business days after the cancellation has been approved.
Note: After a refund is issued to your credit card or other payment method, additional processing time may be required by your bank, credit card issuer, or payment provider before the credit appears in your account. This processing time may take up to 7 days or longer depending on the financial institution.
How do I cancel an order?
To request cancellation of an order, please call Customer Service at 1-800-230-3722. You may also email your cancellation request to customerservice@cafurniturestore.com. Please include your full name, order number, and the item number(s) you wish to cancel.
A cancellation request is not considered approved until you receive confirmation from California Furniture Store. Submitting a cancellation request does not guarantee that the order can be cancelled.
If your order has not been shipped or manufactured and the cancellation is approved, there is no cancellation fee.
Special orders and custom orders may not be cancelled once production or processing has begun. Orders that have already shipped cannot be cancelled. If a tracking number has been processed for your order, the order can no longer be cancelled and, if eligible, must instead be handled according to our return policy.
All cancellation requests are subject to approval by California Furniture Store Customer Service.
What should I do if my shipment is damaged?
Although our products are carefully packaged, shipping damage can occasionally occur.
If there is obvious damage when your shipment arrives, please note the damage with the delivery driver and immediately contact California Furniture Store Customer Service at customerservice@cafurniturestore.com or 1-800-230-3722.
If you discover damage after accepting delivery, you must notify us within 5 days of receipt. Please keep all original packaging for inspection and claim purposes.
We may require digital photographs of the merchandise, packaging, shipping carton, shipping label, and damaged areas. These photographs may be required by California Furniture Store, the manufacturer, or the freight carrier to document and process the damage claim.
Please do not discard the merchandise or original packaging until the claim has been resolved or you have been instructed to do so.
Our Customer Service representatives will work with the manufacturer and freight carrier to resolve the issue as quickly as possible. Please allow up to 48 hours for initial processing. Additional time may be required depending on the manufacturer, freight carrier, and circumstances of the claim.
What should I do if a product is defective?
Although products are inspected by the manufacturer, defects can occasionally occur. If you believe your product is defective, please contact California Furniture Store or the manufacturer for assistance.
Products are subject to the applicable manufacturer's warranty. The manufacturer determines the available remedy under its warranty policy, which may include replacement parts, repair, replacement, or another resolution depending on the circumstances.
We may require digital photographs of merchandise reported as defective. These photographs may be required by the manufacturer and California Furniture Store to evaluate and document the reported defect.
Our Customer Service representatives will work with the manufacturer to resolve the issue as quickly as possible. Please allow up to 48 hours for initial processing. Additional time may be required depending on the manufacturer and the nature of the issue. |